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FAQ

Frequently Asked Questions

What is the delivery time ?

Our delivery time is between 7-14 days, with certain factors and carriers issues potentially causing slight delays. We kindly ask for your understanding and assure you that we are working hard to process all orders efficiently. Thank you for your patience and support.

What are the payment options ?

Pay for your purchases with ease using our secure payment options : Mastercard, VISA, American Express, PAYPAL, and Apple Pay. We even cater to diverse currencies. Shop without worry and enjoy a hassle-free experience.

When is the order shipped ?

Once your payment is confirmed, your order will be shipped within 24 to 48 hours. No more waiting for days to get your hands on your purchase. Shop with ease and receive your order in no time !

How to track my order ? 

Easily track your order with the included tracking link in your shipping confirmation email or on our website. With just one click, you will be redirected to a parcel tracking platform. Please allow 24 to 72 hours for the follow-up to be active.

How to make a return ?

Need to return your products ? Contact us via email (customer-support@landiby.com) to initiate a refund request. We'll provide all the necessary steps for an easy return process. You'll receive a full refund upon return of all previously ordered items. Kindly note, return costs are at your expense and must be requested within 30 days of receiving your order.

  • Free Shipping | Worldwide Delivery

    Within 7 to 14 days.

  • Satisfied or Refunded

    Return within 30 days.

  • Easy to Pay

    Secure payment options with many available currencies.